REFUNDS OR EXCHANGES
Thank you for choosing www.canvasgrowbag.com for a foldable canvas gardening bag. We hope you are happy with your purchase, but if you need to return or exchange an item, please refer to the following terms and conditions.

  1. Return Policy
    ●Returnable Items
    If you are not satisfied with your purchase within 30 days of receiving the item, you may request a return. The item must be unused and in its original packaging and with all labels intact.
    ●Return Process
    ○Please first contact us by email at relayframeon@canvasgrowbag.com to state the reason for the return and request a return authorization.
    ○We will respond to your request within 24 hours and provide a return address and instructions.
    ●Return Shipping Costs
    Return shipping costs are usually borne by the buyer unless there is a quality issue with the item or the wrong item was sent.
    ●Refund Processing
    Once we receive the returned item and confirm that it meets the return conditions, we will process the refund as soon as possible. The refund will be made to your original payment method.
  2. Exchange Policy
    ●Exchangeable Items
    If you wish to exchange for a different size or color, you can apply for an exchange within 30 days of receiving the item. The item must be unused and in its original packaging and with labels intact.
    ●Exchange Process
    ○Please contact us via email: relayframeon@canvasgrowbag.com to state your exchange request.
    ○We will provide detailed information and guidance for the exchange.
    ●Exchange Shipping Costs
    The exchange shipping costs are borne by the buyer unless there is a quality problem with the item or the wrong item is sent. In the case of an exchange, we will also help you arrange a new order.
  3. Special Instructions
    ●Quality Issues
    ●If the item you received has a quality problem or does not match the order, please contact us as soon as possible and we will provide the convenience of return or exchange and bear the corresponding shipping costs.
    ●Non-returnable Items
    Due to hygiene and safety regulations, some items (such as used products, etc.) may not be eligible for return or exchange. If you have any other questions or need further information, please feel free to contact our customer service team.

Thank you for your support and trust in www.canvasgrowbag.com, we look forward to providing you with better service!